Contact Us

We're here to help you with questions and support for AOL OnePoint!

First, check to see if the answer to your question is included in the frequently asked questions and answers on the General Questions and Online Account Protection tabs shown on the previous page.

If you cannot find an answer to your issue, contact us using one of the following methods:

  1. Click here to report your issue through email
  2. Click here to chat with a support technician.

We are pleased to provide Live Chat and e-mail responses from 5am Pacific to 9pm Pacific, 7 days/week. E-mail support is available 24 hours/day and any e-mail requests are responded to within 4 hours during our normal support hours.

If you need help with one of the following AOL Advantage Plan benefits, please click the relevant button listed below.

Email support
Billing Issues

To view the OnePoint user guide

Click Here

Check if your PC can access the OnePoint services.

Download our Diagnostic Tool

Trouble uninstalling OnePoint?

Download our Cleaner Tool